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| Developing Superior Customer Service Skills |
Team Building - A 12 Day Boot Camp Experience!: Developing Superior Customer Service Skills for Your Small Business Managers & Front Line Staff
This program is for business owners, senior and front-line staff, those who work directly with customers/clients.
Objective: In this 12 day Team Building Boot Camp, participants will:
-- examine why customer service is important
-- relate customer service to their own organization and to their own individual career goals
-- learn a ten-step approach to improving their team's ability to attract and keep customers
-- apply what they learn to their specific organization
Outline:
You and your team will learn from following courses:
Day 1 · How Team Building & Customer Service Skills Boost Sales - An Introduction, Overview, and Team Building Intro for the remaining 10 courses
Day 2· Superior Customer Service
Day 3· Effective Communications
Day 4· Team Building for Small Business Growth
Day 5· Attitude of Gratitude
Day 6· Values & Ethics for Small Business Longevity
Day 7· Time Management - Get More Done in Less Time
Day 8· Stress Management - Happy Staff Means Happy Clients
Day 9· Conflict Management - How to Avoid and Mitigate Conflicts
Day 10· Decision Making and Problem Solving - Get it Done Right
Day 11· Managing Organizational Change - Growth can Mean Stretching
Day 12· Graduation Ceremony, Dinner, Awards, & News Coverage!
Benefits: Your entire organization will experience individual growth as well as a better sense of becoming a team. Productivity will rise, conflicts will decrease, and your profits will improve as a result of a healthier organization that is client-centered.
Register Now to Schedule this Training For Your Business- Click Here!
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